It's Monday again! Only two more weeks of training in my new job till I hit the floor on the phones. A case of nerves are starting to set in on me. Will I do well? Will I cry and crack under the pressure? Will I totally surprise myself and do well? Or will I freeze like a deer in the headlights and just stare at the computer screen blankly? No matter what I do I am going to find a way to continue enjoying it. Because I sure as he$$ enjoyed that first paycheck on Friday.
I've not went into a lot of details about what the new job is and thought maybe now would be a good time to lightly touch upon the subject. I work for an outsourcing customer rep. business. Our only client is a major cellular service who I will be answering all calls for. Yes, you read it right. If you own a cell phone and have problems, want to pay your bill, are pissed over something about your service, chances are you will be talking to me at some point in time. Please be kind to me as I am totally new at this. Don't make me cry, or feel stupid! Or I might place you on a hold for a very very long time. At least in my mind I can. And of course I can never hang up on you. Although I could make it very hard for you to get your problem fixed. If you call and are cussing at me out of anger I also have to just grin and bear it. This is going to be very difficult for me to do. Especially since one of the reasons I love middle age is I can finally tell you off and now have to suppress this urge all day. My that will suck big time. As said though, I love that paycheck.
Monday, August 11, 2008
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10 comments:
You will be fine! You must have the patience of a saint. Please keep us up to date on how you're doing and I will be praying for only nice people to call you.
I was wondering what type of job you got! I bet that paycheck was fab! I always enjoyed jobs where I was on the phone, ppl can be pretty rude, but when they sense you really are trying to help them, they calm down.
I will try really hard to get my hubby to be calm on the phone, but I can't promise anything. He gets a little upset when he can't understand anything they are saying because they don't speak English.
You speak English don't you?
Living on Spit-LOL. I have no patience at all. This is why it's going to be such a challenge. Ha.
BlueJeansGal-I've learned so far that customer reps for cell phones go through much more than I have ever thought.
Not a Granny-Please do try to get him to remain calm. As for English, honey not only english but a good ole southern drawl as well.
You will do wonderful Treasia.
Working with the public is always a test of patience, my hubby comes home every evening with his worse customer of the day story it helps him vent
It might be a very good thing...perhaps I should look into this as well;) You are going to be just fine!
Good luck to you!! I'm horrible at customer service because of my mouth LOL.. and I'm still in my 30s! I've told everyone that I'm pretty sure I'll be nasty like Louisa on Steel Magnolias when I'm old :-)
If you're working for Sprint, then you'll love my DH.. the only time he calls, he adds services to our phones! LOL
I know without a doubt you can do it.
Now I'm envisioning my next call to Verizon. It's nice to have important friends.If I don't like what I hear...I'm asking for Treasia.
I didn't realize the reps had to go thru so much. I'm sure you'll do wonderful :) and Yes, enjoy that check!
A paycheck! (Not sure I would recognize one of those...) You must feel great about that.
All the best with the job, and I hope you get the best of the calls. Good luck with the ones that aren't so great, though. People aren't always at their best, are they? Grr.
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